FAQ
ARE YOU INSURED?
Yes! We are fully insured with public liability insurance up to £5m. Whilst all work undertaken is done so with the upmost care, insurance is a must, providing peace of mind for both parties
DO YOU KNOW WHAT YOU ARE DOING?
In short: yes! With a vast experience of flatpack & furniture assembly and all manner of DIY tasks carried out over the years, you can be sure you’re in safe, & experienced, hands.
HOW WILL I KNOW WHO IS COMING AND WHEN?
At the time of booking, we will let you know who will be attending & give you their ID & Vehicle details, so you know who to look out for. Our jobs are booked to fit your timeframe using our booking software and you will receive confirmation and reminder texts & emails. It goes without saying that we endeavour to arrive on time and to date we have only missed 3 appointments in total due to snow! But as we all know here in the West Country, there is always a chance of being stuck behind a tractor! Should this happen, we give you a call or a WhatsApp to let you know & give you an ETA.
For peace of mind, all of our assemblers are DBS and fully background checked.
WHAT IF I FIND DAMAGED OR MISSING PARTS ON DELIVERY?
If this is found at the time of delivery, notify the driver. Also notify the retailer so that they can replace damaged or missing parts. FPW carry limited spares, but we cannot be held responsible for damage or missing parts prior to assembly.
If we find damage when opening boxes or during assembly, we will point this out to you straight away. Our business is built on customer satisfaction so we will bring anything relevant to your attention & find a solution together.
DO I NEED TO PROVIDE ANY EQUIPMENT OR TOOLS?
We carry all equipment & tools required for any assembly or works, large or small. We may require water or electricity for some projects but we will make you aware of this prior to work commencing.
MY PROJECT IS URGENT CAN I JUMP THE QUEUE?
We are available for any size project within a short lead time, so if your project is urgent, just let us know & we will do whatever we can to be there when you need us.
DO YOU TAKE AWAY THE RUBBISH?
Unfortunately, we are not licensed to dispose of waste so we will have to leave it with you. What we can do, is tidy up the mess & make sure the rubbish is sorted for recycling and / or general waste.
CAN I CANCEL MY APPOINTMENT?
Yes you can cancel, but please see the extract below from our terms and conditions of business which explains more about the costs involved and how to go about cancelling.
16 Cancellations
16.1 If the Customer cancels the contract without Flat Pack Wezard’s consent other than pursuant to paragraph 3.2, the Customer shall indemnify Flat Pack Wezard against all loss, damage, claims or other actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt any such cancellation is without prejudice to Flat Pack Wezard’s right to payment in accordance with our Payment terms above.
16.2 If the Customer wishes to cancel an appointment or Flat Pack Wezard is unable to gain access to the Customer’s premises to carry out the Works the Customer will be liable to pay a minimum amount equivalent to the call-out charge and the charge due for the period of work time as set out in the standard rates. This shall apply irrespective of the Works having been booked by the Customer or by someone acting on the Customers behalf.
16.3 If the Customer cancels the Works less than 2 days prior to the agreed date of commencement then Flat Pack Wezard reserves the right to charge a 20% cancellation fee.